In this turbulent age, delivering quality service consistently is one of the key challenges faced by any organization in its attempt to satisfy and retain customers and stay ahead of competition. It is with this objective in mind that Makino Asia set up the “Makino Service Enhancement” program that aims to build long-termed relationship with our customers.
The mission statement of our service team is to provide fast service and minimize downtime. In Singapore, we are able to achieve more than 80% response time of less than 4hrs from the time of receiving customer’s call to reaching customer’s place. Furthermore, to assist customers who run production overnight and over the weekends, we have a 24/7 support on standby to ensure that the Makino machines are always able to deliver customer’s order.
Technical support over the phone
Field support at customer’s site
Evaluation and advice for re-location of machines
Service contract package with regular maintenance
24/7 field support on standby
Basic maintenance training
Machine calibration and certification using laser calibration for third party documentation requirements
Makino Service Parts Centre Meets Customer’s Need Timely
In ensuring speedy recovery of production, the ability to meet the demand of spare parts when it is needed is also very crucial. The Service Parts Centre (SPC) in Makino is a very fast paced function of the company. The team is motivated to meet customer’s expectation and to provide prompt response to their needs and requirements for Makino machine spare parts. Understanding that providing the right spare parts timely to keep our customer’s machines in running is critical to our business, our SPC team work to exceed customer’s expectation with exemplary customer service.
Makino is the originator of high-speed spindles for commercial use. With spindles able to achieve speeds of 20,000 rpm and above, it’s no wonder we are the undisputed leader in high-speed high-efficiency machining center technology. Makino machines will deliver precise statistical performance and dramatically reduced cycle times.