A Partnership With Makino Enables You To Experience Service Enhancement

“Be our Customer and We will be Your Partner”

In this turbulent age, delivering quality service consistently is one of the key challenges faced by any organization in its attempt to satisfy and retain customers and stay ahead of competition. It is with this objective in mind that Makino Asia set up the “Makino Service Enhancement” Program that aims to build long-termed relationship with our Customer.

The mission statement of our Service Team is to provide fast service and minimize downtime. In Singapore, we are able to achieve more than 80% response time of less than 4hrs from the time of receiving customer’s call to reaching customer’s place. Furthermore, to assist customers who run production overnight and over the weekends, we have a 24/7 support on standby to ensure that the Makino machines are always able to deliver customer’s order.

Our goal is a customer-orientated one, targeting to get the Customer’s system up for production first then other issues to be discussed. Makino Service is committed to achieve these goals. Regular customer satisfaction surveys are done with the customers to ensure that the service rendered keep up their standards.

Our Service Enhancement Program includes:

          •  Technical Support over the phone
          •  Field support at customer’s site
          •  Evaluation and advice for re-location of machines
          •  Service contract package with regular maintenance
          •  24/7 field support on standby
          •  Basic maintenance training
          •  Machine calibration and certification using laser calibration for third party documentation
              requirements
          •  Machine health report that helps you track the condition of your machine
          •  Extensive service care when you enroll under “Loyal Makino Partnership” membership

Makino Service Parts Centre Meets Customer’s Need Timely

In ensuring speedy recovery of production, the ability to meet the demand of spare parts when it is needed is also very crucial. The Service Parts Centre in Makino is a very fast paced function of the company. The Service Parts Team is motivated to meet customer's expectation and to provide prompt response to their needs and requirements for Makino machine spare parts. Understanding that providing the right spare parts timely to keep our customer's machines in running is critical to our business, our Service Parts Team work to exceed customer’s expectation with exemplary customer service.